Crisis & Safety Policy

24/7 Crisis Response

• Round-the-clock crisis support via chat, call, and callback
• All crisis responders are clinically supervised
• Automatic escalation to local emergency services when needed
• Region-based escalation to ensure culturally appropriate support

Safety Protocols

• Personalized safety planning for at-risk users
• Case management for ongoing crisis situations
• Clinical supervision of all crisis interactions
• Mandatory incident reporting and review processes
• Child safety systems with enhanced protections for minors

Emergency Guidance

If you or someone you know is in immediate danger:

For non-emergency crisis support, use our SOS page for 24/7 assistance.

Our Commitment

Every crisis interaction is treated with the utmost seriousness, compassion, and professionalism. We continuously improve our crisis response systems based on outcomes, feedback, and best practices in mental health crisis care.